Terms & conditions

The seller and these terms

Josh Entwistle, trading as Josh Entwistle Photography, is the seller and the person responsible for the personal information described in our privacy policy.

Email: joshentwistlephotography@outlook.com

Business and returns address: see business details.

These terms apply to purchases by consumers. “We”, “us” and “our” mean Josh Entwistle trading as Josh Entwistle Photography. Please read them alongside the returns policy and privacy policy.

Your print and frame

We sell physical photographic prints and framed prints. Select the photograph, size, finish and quantity carefully. A5, A4, A3 and A2 measurements refer to the paper size; framing increases the overall dimensions. Prints use 275gsm Lustre paper with pigment inks and a soft satin sheen. Standard frames are solid obeche wood with acrylic glazing, in black, white or an oak-stained finish; the oak option describes the finish, not the wood species. The frame moulding has a 21 mm face and 22 mm depth. Orientation depends on the photograph. A separate mount is not included in the listed frame price unless expressly stated.

Frame previews and room images are illustrative. Screen settings can affect colour appearance, but the supplied goods must still match their description and be of satisfactory quality. Paper, borders, cropping and frame specifications must be made clear before you order; a material change needs your agreement. Non-standard framing requests require a separate quotation.

Buying a print transfers ownership of the physical item once paid for, not copyright in the photograph. Reproduction, scanning for reproduction, commercial licensing and distribution of the image require permission, except where the law permits otherwise.

Placing an order

Review your basket and email, then enter your delivery and payment information on Stripe’s hosted checkout page. You can correct the basket before paying. The payment methods available for your order appear in Stripe checkout.

For standard online purchases, we accept your order and a contract is formed when Stripe confirms successful payment for that order. Pending or failed payment does not confirm an order. Closing the browser or not returning to the confirmation page does not cancel a successfully paid order. Keep your confirmation and contact Josh if payment appears to have succeeded but the order cannot be found. For quoted work, the agreed description, total price, delivery arrangements and acceptance terms will be supplied in writing before payment.

If we identify an error or availability problem, we will contact you promptly to agree a solution or arrange the refund to which you are entitled. We will not substitute a materially different product or charge an increased price without your agreement.

Prices and payment

Prices are in pounds sterling (GBP). The total payable, including any applicable taxes and delivery charge, must be shown or agreed before payment. Standard UK delivery is included in the listed shop prices. Republic of Ireland delivery requires an agreed quotation.

Prices may change for future orders, but a later price change does not alter an existing contract. You are responsible for giving accurate delivery and contact information. Please tell Josh promptly about an error so we can help.

Delivery and dispatch

We currently offer delivery to the United Kingdom, including Northern Ireland, and the Republic of Ireland only. Online checkout is for UK delivery, and standard UK delivery is included in the listed prices. Republic of Ireland orders require a delivery quotation before payment, including clear information about the total cost and any applicable import charges and who pays them.

After payment, we aim to place your order with the selected print or framing partner within three working days. Working days are Monday to Friday, excluding UK bank holidays. The partner then produces and dispatches your order directly to you; production usually takes 3–5 working days. UK tracked transit is usually a further 2–5 days after dispatch. Add this transit estimate to our processing and the partner’s production time; working-day stages exclude weekends and UK bank holidays. Republic of Ireland tracked transit is estimated at 6–21 days after dispatch; allow extra time for order processing and production. We will confirm the applicable delivery estimate before you pay. These are estimates, not guaranteed delivery dates, and can be affected by weekends, bank holidays and delays. The three-working-day period is our order-processing target, not a promised dispatch or delivery date. See our delivery and dispatch page for the stages and destination details.

Unless another delivery period is agreed, goods will be delivered within 30 days. If delivery is delayed or an item is missing, contact Josh. Your legal rights to set an appropriate further delivery deadline, or cancel where the law permits, remain unaffected. We remain responsible for goods until you, or your nominated recipient, takes physical possession, subject to the legal rules where you independently appoint a carrier we did not offer.

Cancellations, returns and faults

The returns and cancellations policy explains the 14-day cancellation period for standard online purchases, return postage, refunds, faults and the limited exception for genuinely personalised goods. It includes an optional cancellation form.

Standard catalogue sizes and finishes are not treated as non-returnable merely because we print or assemble them after ordering. Your statutory rights are unaffected by these terms.

Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or your statutory rights relating to goods.

If an event outside our reasonable control delays an order, we will tell you and take reasonable steps to reduce the impact. This does not remove your delivery, cancellation or refund rights.

Questions, complaints and disputes

Email joshentwistlephotography@outlook.com with your order reference and the issue. Josh will respond as soon as reasonably possible and work with you to resolve it. If a complaint cannot be resolved, we will give you the applicable information about an alternative dispute-resolution provider and whether we will participate.

These terms use the law of England and Wales, without removing mandatory consumer protections that apply where you live. You retain the right to bring proceedings in the courts available to you under applicable consumer law, including your home jurisdiction where that right applies.

Changes to these terms apply to future orders. The version supplied for your order applies to that purchase. If a provision cannot be enforced, the remaining terms continue to apply as far as the law allows.

Business details

Josh Entwistle trading as Josh Entwistle Photography
25a Smith Street
Spratton
Northampton
NN6 8HW
United Kingdom

This is our business, correspondence and returns address. Email: joshentwistlephotography@outlook.com.